FAQ

1. When will my order arrive?

Delivery is usually within 5 business days.

 

2. How will my ordered items be shipped?

Shipping is done with DHL and German Post.

 

3. How much does the shipping cost?

The shipping and packaging material will be charged with a one-time fee of 4,50€.

 

4. What forms of payment are possible?

Payment can be made via the provider ePayServiceBayern or in cash if you pick up the items yourself (only if you pick up the items yourself).

 

5. What is the ePayServiceBayern payment method?

ePayServiceBayern is a service provided by the Bavarian State Office of Finance that allows government agencies and public institutions to process payments using common payment methods.

After clicking on Order with Payment at the checkout, you will be redirected to the payment page of the Bavarian State Office of Finance and can choose between the payment methods PayPal, VISA or Mastercard. Payment processing takes place on the page of the respective provider.

 

6. Where can I pick up my ordered items?

Orders in Deggendorf can be picked up between Mon - Thurs from 08:00 - 16:00 and Fri from 08:00 - 12:00 at the Deggendorf University of Technology in office H001/H002.

Orders in Pfarrkirchen can be picked up between Mon - Thurs from 08:00 - 16:00 and Fri from 08:00 - 12:00 at the office.

 

7. Who can I contact if I have any questions?

If you have any questions, we will be happy to help you using our contact form, or by sending an e-mail to onlineshop@th-deg.de.