Shipping with DHL & Deutscher Post
Delivery within 5 workdays
14 days refund
Advice: 0991/3615-5530

Withdrawal

 Right of Withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason. (https://webshop.th-deg.de/en/withdrawal)

The time limit of the withdrawal is 14 days from that day forward on which you or a third party named by you has accepted the goods.

For exercising your right of withdrawal, you have to inform us (Deggendorf Institute of Technology, Dieter-Görlitz-Platz 1, 94469 Deggendorf, phone: 0991/3615-0, fax: 0991/3615-297, e-mail: info@th-deg.de) via an unambiguous statement (e.g. via letter sent by post, fax or e-mail) concerning your decision for withdrawing from this contract. You can use the enclosed withdrawal form, which, however, is voluntary.

For ensuring the time limit of the withdrawal, it is sufficient to forward the message concerning the exercise of the right of withdrawal before the expire date.

 

Consequences of the Withdrawal

If you withdraw from this contract, we are required to return all the payments we have received from you, including shipping costs (except those additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us). This return payment has to occur without delay and within 14 days at the latest, starting from the day on which we received notification concerning your withdrawal. For the return payment, we will use the same means of payment that you used with the initial transaction, except explicitly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse the return payment until we have received the goods back or until you have provided proof that you have returned the goods, depending on which is earliest.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notified us of the revocation of this contract. The deadline is met when the goods are forwarded before the expire date of 14 days. You bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

 

Return Slip

If you are not satisfied with our delivery, we will back the delivered goods within 14 days. To do this, simply tick the box saying “return”, fill in the table below and enclose your invoice with the return delivery.

If you have something to complain about, simply tick the box saying “complaint”, fill in the table below including the description of defect and enclose your invoice with the return delivery.

Please always provide the invoice number!

Invoice Number: ___________________

Return:                              

Complaint:                       

Item Number:                   Item:                                                  Quantity:                            Defects:

_______________           ____________________              ___________                    __________________

 

_______________           ____________________              ___________                    __________________

 

Please send the goods to the following address:

Deggendorf Institute of Technology

Dieter-Görlitz-Platz 1

94469 Deggendorf

onlineshop@th-deg.de

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